Return & Refund Policy

Last updated July 20, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

Return process

To return an item, please email customer service at pacanva.official@gmail.com to obtain the return address. Then, securely pack the item in its original packaging and include any relevant information that may help us verify your purchase, such as the order number or a copy of the receipt. Once your package is ready, you may mail it to the given address.

Please note that we do not require proof of purchase to process returns, but providing this information can help us process your return more quickly and efficiently.

To ensure that your return is received and processed promptly, it is essential that you use a trackable shipping method when mailing your return. We require all returns to be shipped using a trackable method to help prevent any potential issues with lost or delayed shipments.

Please note, you will be responsible for all return shipping charges.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

 

Questions

If you have any questions concerning our return policy, please contact us at: